Questions from Freelancers

When will I be able to get work?

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At the moment we are building our books of Freelancers while we wait for the Venues pages to be created. It shouldn’t take much longer, and if you follow us on Facebook and Twitter, you will know exactly when it will be up and running.

How will I be paid?

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As a Freelancer that is between you and the Venue that employs you through the site.

Am I employed by 86Staff if I accept a job?

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No, we don’t employ any freelancers to do hospitality jobs, you are your own boss.

Why was my account deleted?

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We pride ourselves on having some of London’s best hospitality staff on 86Staff and to ensure this, anyone who scores three stars or below more than three times will have their profile removed from our service. If you think your account was removed for other reasons, please email us at info@86staff.com with a subject heading of “Account Deletion” and we will get back to you ASAP.

I don't have a rating, how will I get hired?

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No Freelancer has a rating when they first start on 86Staff; this is why we ask you to fill out the CV section of your profile. Your experience should show that you are worth a chance.

Questions from Venues

Why do you give a month's membership free?

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Because all the cool kids are doing it nowadays... Only kidding we believe that you should be able to test anything before you settle on using that product, think of it as our probation period.

Why am I giving payment details, didn't you say there was a free trial period?

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Yes there is a free trial period, and once that ends we will automatically start billing you foryour membership, 10% of which goes to Hospitality Action, but don’t worry you can cancel orsuspend it at any time you like, no questions asked.

Is there a limit to the number of hires I can have in a month?

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Nope. Hire who you like when you like.

Do you only offer emergency cover?

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No, when you are writing a job offer, you choose between full time, part time and emergency cover before posting.

How do I pay the Freelancer?

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Whatever deal you and the Freelancer have struck up is between you and them. We don’t employ any of the freelancers so we can’t pay them.

Why would you give 10% of the membership profits to Charity?

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Why shouldn’t we? Part of the reason 86Staff had to be created was to give back to the Hospitality industry. We give the 10% to Hospitality Action every month, and you can check out their website here to find out more about their fantastic work.

Do you vet Freelancers on 86Staff?

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We aim to keep the standards of Freelancers offering their services high. We do this by removing Freelancers that consistently score low on their ratings

The Freelancer I hired hasn’t turned up for the shift, what should I do?

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It sounds daft but have you tried contacting them? All Freelancers are aware that their rating and reviews are public so any negative feedback would affect their future opportunities of being hired. With this in mind, we believe that no freelancer using our service would miss an opportunity to work with you on purpose. In the instance they do send us an email toinfo@86staff.com and while you wait for a response feel free to leave a review on their profile page.

Can I suspend my account until further notice?

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Of course. We understand that in certain months work can be slow and a £75 membership for something you aren’t using is just a waste of money that could be better spent elsewhere.Go to Account settings and suspend it from there, be aware that you won't be charged for the following month, but service will be available until the day that payment was due.

I don't want to be a member anymore, how do I remove my account?

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Well, this sucks, but fair enough. If you head over to Account Settings, you can delete your account from there, and you won't be charged next months membership.