Questions from Freelancers

How will I be paid?

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As an Employee that is between you and the Employer that employs you through the site. 86Staff doesn't take a cut of your payment we only make money through the Employer's memberships.

Am I employed by 86Staff if I accept a job?

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No, we don’t employ any freelancers to do hospitality jobs, you are your own boss.

Why was my account deleted?

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We pride ourselves on having some of London’s best hospitality staff on 86Staff and to ensure this, anyone who scores below three stars or doesn't turn up for a job will have their account terminated. If you think your account has been terminated by mistake, please email us at admin@86staff.com with a subject heading of “Account Deletion”, and we will get back to you ASAP.

I don't have a rating, how will I get hired?

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No Freelancer has a rating when they first start on 86Staff; this is why we ask you to fill out the Experience section of your profile. If you have the right experience then getting hired will be a breeze.

Questions from Venues

Is There A Limit To The Number Of Hires I Can Have With My 7-day Subscription?

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Nope. Hire who you like when you like.

Do you only offer emergency cover?

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No, when you are writing a job offer, you choose between full time, part time and emergency cover before posting.

How do I pay the Freelancer?

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Whatever deal you and the Freelancer have struck up is between you and them. We don’t employ any of the freelancers so we can’t pay them.

Why would you give 10% of the membership profits to Charity?

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Part of the reason we created 86Staff is to give back to the hospitality industry. We provide the 10% of memberships to Hospitality Action, and you can check out their website here to find out more about their fantastic work.

Do you vet Employees on 86Staff?

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We aim to keep the standards of Employees offering their services high. We do this by removing employees that consistently score low on their ratings from employers.

The Freelancer I hired hasn’t turned up for the shift, what should I do?

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It sounds daft but have you tried contacting them? All Freelancers are aware that their rating and reviews are public so any negative feedback would affect their future opportunities of being hired. With this in mind, we believe that no freelancer using our service would miss an opportunity to work with you on purpose. In the instance they do, why not send us an email to admin@86staff.com.

Can I suspend my account until further notice?

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Of course, we understand that in certain months work can be slow and a £20 weekly subscription for something you aren’t using is just a waste of money that could be better spent elsewhere. Go to Account settings and suspend it from there, be aware that you won't be charged for the following week, but service will be available until the day that payment was due.

I don't want to be a member anymore, how do I remove my account?

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If you'd like to cancel your account drop us an email to admin@86staff.com, and we can help you out with that.